As the main player in wired broadband internet PTCL is enjoying almost entire market share due to lake of competition. In small cities and rural area customer has no other choice and they have to stick with PTCL broadband. We don’t know whether its lake of competitors or the customary laziness of the company, its broadband customers are not experiencing a good customer services. Here we have enlisted the 6 main problems that you have to face if you are a PTCL broadband user.
Things are also not better because of the fact that 1MB and 2MB “UN-LIMITED” packages are also limited to 100GB only. For 4MB and 8MB these limits are 300GB only.
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| PTCL Broadband Promotional Image in Pakitsan |
1. Line Rent
No matter what, if you like it or not, for every broadband user PTCL will charge you with a line rent of 250(Plus Tax) per month. Its entire wired broadband customer’s will have to pay a monthly fee of 250. This additional fee is charged by name of Freedom Package, the default voice services package of landline phone services. So every wired broadband customer is forcefully turned into a landline customer by PTCL, if you use it or not.2. Extremely Low Data Usages Limits
PTCL have two limited packages name 1MB limited and 2MB limited, problem is that these limited packages have ridiculously low limits. For 1MB you are limited to use only 10GB and for 2MB you can use a maximum of 15GB data packets.Things are also not better because of the fact that 1MB and 2MB “UN-LIMITED” packages are also limited to 100GB only. For 4MB and 8MB these limits are 300GB only.
3. No Value Added Services:
Almost every other ISP provides value added data packets which you can use in order to extend your monthly data limits. But PTCL have no such plans you have to pay 100pkr for each extra 1GB data if you exceeded your monthly limits. Things got worse if you are a 4MB or 8MB unlimited customers if you ever exceeded 400GB monthly limit you will be charged with straight 5000 bill.4. No Service for Tracking Data Usage
Though it sounds weird but there isn’t any easy way to track how much data you have consumed during a month or within any given period of time. If you are so curious enough you can dial PTCL helpline and ask the CSR about how much data you have consumed on your PTCL Broadband. There is official PTCL customer care app but it’s shameful that it doesn’t have this simple functionality.5. Almost Double Internet Bill than Advertised
Other big problem is that PTCL will charge almost double of the advertised broadband charges in monthly bills. For example, charges of IMB limited PTCL broadband connection is advertised at 599/- only per month but price doesn’t include line rent of 250/- plus GST and WHT. When you include this your actual PTC bill will be 1110 instead of 599.6. Poorest Customer Caring
If you have faced in problem with PTCL broadband connection then you have to be really patient. You have to submit a complaint about the problem you are facing. The PTCL staff working in the neatest phone exchange is obliged to solve this for you. But most of the staff in the rural areas and small cities is in adequately trained and lakes to troubleshooting skills. That’s why you have to wait for at least 24 hours or two three days before you are connected back. In my personal experience it always took at least 24 hours in fixing broadband.Update
On 15 of February 2016: it seems that every one is fed up with PTCL, the hashtag #PTCLSharamKro is trending no 1 on twitter Pakistan. Here are some of interesting tweets from the others.
#PTCLsharamKro The slow pace of internet is frustrating! 💤💤💤💤💤💤💤💤💤💤💤💤 pic.twitter.com/0J1ZnNYvAo
— Saira Mehreen Abbasi (@Saira_M_Abbasi) February 15, 2016
Sometimes PTCL gets you so frustrated that you become suicidal.
— T. J. (@TayabJanjua) February 15, 2016
#PTCLsharamKro
Moment of Silence for those who are using Internet Explorer and than PTCL broadband #PTCLsharamKro
— Azam Shahzad (@Azamshahzad1) February 15, 2016
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